We highly value your time and are dedicated to delivering the utmost level of service. We recognize that unforeseen circumstances can arise, leading to the need for appointment changes or cancellations. To ensure seamless operations and accommodate all our valued clients, we have implemented the following appointment policy:
Appointment Changes and Cancellations:
We kindly request that you provide us with ample notice should you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with a minimum of 24 hours’ notice from the original appointment time will not incur any charges.
Late Cancellation Fee:
Appointments canceled or rescheduled with less than 24 hours’ notice from the original appointment time will incur a fee of $50.
This fee will be applied to the credit card on file that was used to secure the booking.
Failure to notify us in advance and not showing up for your appointment will be considered a “no-show.”
No-shows will be invoiced and charged $100, and full payment is required before rebooking any future appointments.
Card on File:
To secure your appointment booking, we require a valid credit card to be kept on file.
Please rest assured that your card will only be charged in the event of a late cancellation or no-show.
Understanding Your Responsibilities:
We kindly request your consideration of the impact of last-minute cancellations and no-shows on our spa and our other valued clients. By adhering to this policy, you greatly assist us in maintaining an efficient schedule for the benefit of all.